Last updated: 1 September 2026. Version 2026-09-01.
14 days, no explanation needed
You have fourteen calendar days from payment to change your mind and get the full amount back. You do not have to say why. Write to [email protected] or message us on WhatsApp at +57 311 4551047 and we refund to the same payment method.
Fourteen days is above the legal minimum anywhere we sell: seven days in Brazil under Article 49 of the Consumer Defense Code, five business days in Colombia under Article 47 of the Consumer Statute, and fourteen in the European Union. We apply the longest period to everyone, because having a different deadline depending on where you live is exactly the kind of small print we do not want.
If the health screening blocks your access, we refund what is left
If, after you have paid, the health screening blocks your access—because your health situation changed and you took it again, or because you checked a flag you had not checked before—we refund the pro-rata share of the days remaining in your year.
This goes beyond the fourteen days and does not expire: if it happens in month nine, the remaining three months come back.
The reason is simple. We do not want anyone to keep training just to avoid losing the money, and we do not want anyone to lie on the screening to avoid losing it either. Making it cost nothing to tell the truth about your health is the only way the screening is worth anything.
Before you pay, nothing is charged
If the screening fires during sign-up, before payment, there is nothing to refund: we never charged you.
Canceling the renewal is not a refund
Canceling in Settings stops next year's charge and keeps your access until the last day of the period you paid for. If you would rather leave earlier and it has been more than fourteen days since payment, write to us and we will sort it out.
When we refund
As soon as you ask. The money takes as long as your bank or the payment provider takes, usually three to ten business days.
If there is a charge you do not recognize
Write to us before raising it with your bank. A charge that should not have happened is refunded in full, no argument.